Frequently Asked QuestionsManufactured Home Rate, Quote and Submit
Frequently Asked Questions
What happens after I submit a quote?
How do I find out the status of an application I submitted?
Does deleting a quote make it evaporate or only archive it?
How long can a quote be saved and it is automatically rerated if I open it?
Can I submit scheduled rental or multi-unit applications via modernLINK?
What should I do if the I get a Marshall Swift / Boeckh valuation warning message from the system?
Billing Questions: How should I handle billing when...
I collect a check from the insured and they do not opt for Electronic Fund Transfer (EFT) down payment
The insured chooses Electronic Fund Transfer (EFT) down payment
After a quote is submitted, it becomes an application for insurance and its disposition depends upon your role.
Quotes that are "clean" with no underwriting issues can be submitted for binding and issuance if you have Full or Standard UW Authority (see "Understanding Security Profiles" to learn more about roles). For users having Submit to Underwriting Authority, the application is reviewed before issuance. An application that is successfully submitted for issuance has a status of Pending Issuance. An application that must be reviewed has a status of Submitted to Home Office or Submitted to G.A.
For quotes that generate Do Not Bind messages, only Full Authority agents can override the Do Not Bind message and submit the quote for binding and issuance. All other quotes that are flagged with Do Not Bind underwriting messages must be reviewed. These quotes are assigned a Submitted to Home Office or Submitted to G.A. status.
An application that is issued attains a status of Processed and after approximately one day can be viewed in the Policy Inquiry system.
Select Retrieve from the page menu bar and search for your quote. You can search by last name, Quote ID, status, agency code, etc.
Policy numbers are assigned at the time a quote is submitted for issuance. When you click Submit, you will receive a message telling you that the submission was successful and the policy number will be displayed. The policy number will also be available on the Summary page after the quote is submitted.
Once a quote is deleted, it is gone. It is NOT archived and no one can retrieve it.
A quote can be saved indefinitely in the Rate, Quote and Submit system. The quote is automatically rerated if it is opened. An application that is successfully submitted for issuance can be viewed in the Rate, Quote and Submit system or 30 days but the resulting policy can be viewed in Policy Inquiry within 24 - 48 hours of processing.
modernLINK® does not currently support the processing of rental schedules or multi-unit policies.
The Marshall Swift / Boeckh guide is a valuation guide to determine Actual Cash Value or Replacement Cost value of a manufactured home. Upon clicking Update Quote or Next on the Coverages page, a Marshall Swift / Boeckh valuation is performed. If a program has been chosen that includes Replacement Cost or you choose to add a Replacement Cost endorsement, the Marshall Swift / Boeckh valuation will be performed at Replacement Cost. If Replacement Cost is not a part of the quote, the valuation will be performed at Actual Cash Value.
American Modern Manufactured Home Insurance-to-Value Rules
If the Marshall Swift / Boeckh valuation results in a value that differs from what has been entered as the Manufactured Home Limit, you will receive a message. This becomes a risk that needs to be submitted to American Modern for approval.
Do one of the following:
Change the value of the home on the Basic Information page to agree with the Marshall Swift / Boeckh recommended value.
Proceed with the application and provide an explanation in the memo field substantiating the value. Substantiation would include room additions, remodeling, new roof, etc. Please include specific improvements made, dates, and cost in the memo field. After you click Submit you will receive a quote number. The company will review and provide the decision within one business day of receipt.
The company could review this risk and determine additional information is needed, such as photographs or an appraisal. If any other information is needed to arrive at a decision, the company will contact you.
If you are already logged into the Rate, Quote and Submit system, do the following:
Right-click Policy Inquiry in the system navigation bar.
Select Open in new window to open Policy Inquiry in a new window.
Press ALT+TAB to toggle between the windows.
If you do not have lender check in hand, complete the quote/application and select Bill Down to Lienholder on the Billing page. A bill will be sent for 100 percent of the premium.
If you already have a lender check in hand, complete the quote/application and on the Billing page select Bill Down to Agent or Subproducer. A bill will be sent directly to you. You do not, however, need to wait for the bill to be received. When you submit the application, you will receive a policy number. Write the policy number on the check, along with the agency code found in the At A Glance section, and mail it into American Modern immediately.
Do one of the following:
Deposit the cash into your own agency bank account and enter your banking information into the EFT down payment fields (ABA or bank routing number, Account Type, and Account Number). American Modern will deduct this amount from your agency bank account for this one policy.
Deposit the cash into your own agency bank account. You can then complete the quote/application and on the Billing page select Bill Down to Agent or Sub Producer. You do not, however, need to wait for the bill to be received. When you submit the application, you will receive a policy number. Write the policy number on the check, along with the agency code found in the At A Glance section, and mail it into American Modern immediately.
Complete the quote/application process and on the Billing page select Bill Down to Agent or Sub Producer. A bill will be sent directly to you. You do not, however, need to wait for the bill to be received. When you submit the application, you will receive a policy number.
Write the policy number, along with the agency code found in the At A Glance section, on the money order and mail it into American Modern immediately.
Complete the quote/application process and on the Billing page select Bill Down to Agent or Subproducer. A bill will be sent directly to you. You do not, however, need to wait for the bill to be received. When you submit the application, you will receive a policy number.
Write the policy number on the check, along with the agency code found in the At A Glance section, and mail it into American Modern immediately.
Print an EFT Authorization form from modernLINK and have the applicant sign. This form is their approval to deduct from their checking account for the entire term of the policy.
Select a Payment Plan of EFT Monthly. Collect banking information from the applicant; ABA or bank routing number, Account Type (checking or savings), Account Number, and EFT Date (1-28) on which the applicant wants the premium withdrawn.
Remind the applicant that 2/12’s of the premium is required down for EFT monthly.
There is a $1 service charge for each EFT, plus standard service charges for multi-pay plans.
Inform the insured that the down payment will be swept from their account immediately after the policy is issued and all remaining payments will be swept from their account on the date chosen.
Collect banking information from the applicant; ABA or bank routing number, Account Type (checking or savings), and Account Number.
There is no signed authorization needed for a “one time” EFT transaction.
There is no EFT service charge for a down payment but standard service charges for multi-pay plans apply.
Inform the applicant that the down payment will be swept from their account immediately after the policy is issued.
Advise insured they will see the deduction on their bank statement. They will then receive bills based on the payment plan they selected.
Collect credit card type, credit card number, and expiration date.
Advise the applicant that their credit card will not be charged until the policy is issued. They will then receive bills based on the payment plan they selected.
